Frequent questions

Frequent questions

  • 1.-Can I check in in the morning?

    • If we have rooms available at that time, we will gladly assign them to you. Otherwise, we can store your luggage, since we have a storage service for it, in case you want to take advantage of the day on a tour.

  • 2.-Can I check in at night?

    • The reception is 24 hours, so there will be no problem with your

  • 3.- How to get there if I do not travel by own car?

    • On the side of the road leaving the "ADO" bus terminal (in front of the Cabeza Maya monument) the buses pass, they are some trucks (VAN) that say "RUINS", the cost per person is approximately $20 pesos, these units They work from 6am to 6pm, every day.

  • 4.- Is there Wi-Fi in public areas?

    • Yes, in public areas and rooms.

  • 5.-What does shared room mean?

    • It means that the room is shared with other guests, who book the same type of room.

  • 6.-What does shared bathroom mean?

    • It means that the bathroom is located outside the room, and is shared with other guests who book the same type of room.

  • 7.- Do you have extra beds?

    • We do not offer extra beds, because the space in the room is limited.

  • 8.- Do you have assigned areas for smokers?

    • It can be in the campfire area or on the chairs that are on the bridges.

  • 9.-Do the rooms have air conditioning?

    • Only 6 rooms have air conditioning, some with King Size beds

  • 10.-Is there any cost to store luggage and use the showers after check-out?

    • Yes, it has an additional cost, it is called EXTENSION OF SERVICES, it has a cost between $90 and $120 MXN per person

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